Whenever there's fibre break, Vuma Reach does not notify me of the incident, I have to reach out to them to find out why I would not have fibre connection even though WLAN; PON and POWER lights are *green*

Whenever there's fibre break, Vuma Reach does not notify me of the incident, I have to reach out to them to find out why I would not have fibre connection even though WLAN; PON and POWER lights are *green*. Also picked up there take super long to respond either on whatsapp or on call yet the consultant/s is/are so super quick to close the chat if delayed by 5mins from my side...🤨