Vumatel *******

I wish i had the option to give no stars at all. On 26th April 2025 i made a payment to my prepaid fiber line. On 30th April 2025 my line was disconnected and i called my ISP and they advised that they haven't received payment i sent them the payment and they advised they havent received it i must check with the bank. I made a payment again to get my line up and running. i then contacted the bank and they launched a full investigation and advised the money was definately paid to its receipient. I then contacted Afrihost and they couldn't trace the payment and then refered me to Vuma Reach who pays them. I been speaking to a guy called Sabelo for a whole week and he asked me for all proof of payment which i sent. The guy just went silent after sending him the last proof of payment. I still have not seen a refund nor have i recieved an explanation as to where my money went. i been sending follow up emails which are celarly being ignored. I dunno where and who to escalate to but i want my money back and i am in the process of looking for another service provider for my fiber line