Vumareach & Webafrica - what a nightmare

I have been trying to get connected to the internet since the 1st of Feb 2021. It is now the 04th of Feb and nothing yet. My service provider is Webafrica and when I eventually get through to them they direct me to the provisional department and that is where it dies out. I eventually received feedback that my IP number is incorrectly assigned and this was escalated ISP-283933 but nothing after that. I have tried all avenues calling, Facebook Twitter, and email to get this sorted out but, no internet 4 days later. This is not acceptable. I have even called the installation tech and said everything is right on his side. I am on the line for 50 minutes and still holding on to speak to someone. Feels like I'm living in the stone ages. Webafrica's WhatsApp chat agents really do not listen to what the customers are looking for and divert you to the provisioning team where nothing happens.

Someone, please help.