VUMA "UN"REACH"ABLE"

On Friday, 14 May 2021 I received a call from Olivia who advised that the maintenance team is at my door and will be installing the Fibre Router.

Due to the fact that I am at work, I made prior arrangements for them to gain access to my property. I specifically requested that Olivia contact me back to confirm if they gained access. However, to date I am still waiting for Olivia to liaise with me.

The person who gave the team access requested confirmation that the line was active and ready to be used. The maintenance team confirmed same and made a commitment that there should be no connectivity issues.

However, the above would be a very nice fairytale in a perfect life, because I am still struggling to connect to the wifi.

This morning in my attempt to obtain clarification, I was advised by the ISP that my line was disconnected. The reasons for same was not disclosed and they failed to communicate with me further.

I would not want to discourage anyone of making use of VUMA Reach, but I would suggest that they avoid making use of an ISP who is affiliated with VUMA Reach.

They want their monies prior to delivering any services. However, their poor attempts does not even constitute performance in terms of their SLA's and/or Third Party Agreement.