Vuma Terrible Service

I paid my Vuma WiFi on the 26 of August of which I had asked them for the Easypay reference. They gave me the reference. I paid for the WiFi using the reference I was given and the WiFi connection was not working. I've been logging a ticket and following up regarding my connection everyday but I'm still not getting any assistance. Instead, they keep on telling me that I used the wrong reference which I got from them. They said they will transfer the money to the new reference number and it will take 24 hours but they keep on sending me messages everyday to say to I should pay. I asked them why should I pay again and they keep on saying it's the new OVR number. It's been almost 2 weeks now since I paid for my wifi and it's still not working