Vuma Reach & Webafrica Issues

I would just like to express my disappointment and dissatisfaction with the service received regarding the installation of fibre to my home.

The empty promises are countless. Told that I would be set up in 14 days after making payment. This took about a month. Received confirmation multiple times that the guys would be coming to install on the 5th of Jan, made necessary arrangements to be home for this installation and no show. When contacting webafrica after to find out what happened, i was told that I still need to get a call from vuma to schedule a date and time. Only then was I contacted by Vuma Reach to say they will be in on 19 Jan.

It has been 2 weeks since installation of this service and I am yet to receive any communication from you guys. I was first told that after installation, it would take up to 24 hours for me to get connected. When following up after 48 hours, I was told that it would take up to 72 hours instead. When following up after more than 72 hours, I was told that activation will be requested for me?!?

I am now being told by webafrica that it's a vuma problem and that it is a civil issue with no optic power on the fibre allocated to my home. No one seems to have a clue as to when this will be resolved.