Vuma Reach (Supersonic) - Refusing to Assist Paying Client

Hi.

I have been reaching out to ISP for login details to the router so as to be able to monitor and manage what is happening on the device. Almost 3 months later, I am still being sent from pillar to post with no clear indication as to what the challenge is.

Supersonic is my data provider, however, they do not have access to the router (not sure how this works) and being directed to Vuma Reach Soweto - no one is responding to my emails anymore.

Very disappointing because you sell me a product that potentially puts me at risk and you refuse to give me access to the onsite device so I can protect myself and my family.