VUMA REACH NON SERVICE DELIVERY

I am without Internet since 18th July 2024. I called in on the 18th, I was advised that pay fast had an error and I required a new payment link which couldn't be generated I proceeded to date, to call over 20+ times, speaking to approx 19 agents and still do not have Internet. I have updated card details costing me R5 at a time, I used over R500 of airtime calling in, approx R900 on data to substitute Internet access at home. I also lost a substantial amount of business as I am self employed and work from home. The experience is actually less than 1 star and it is pathetic customer service.

On avg, every 2 agents had a different version or assessment of the problem and nobody can assist. My ref MWB***0 had numerous escalations, no manager or team leader or anyone in a position to actually assist contacted me, its absolutely distasteful to say the least

Only Vuma has infrastructure in my area and unfortunately we are subjected to their uselsss and unprofessional mannerisms in customer service. There is no honesty, Transparency or delivery on service and I think they should evaluate their access in relations to their customers because nobody has an answer as to why I DO NOT HAVE INTERNET FOR 7 BUSINESS DAYS, 10 FULL DAYS AND COUNTING....