VUMA Reach is useless

I have been trying to get a service from one of the service providers that you listed but it seems like nothing is happening or you guys don know what you are doing. Everytime they try to put through the order it hngs on your side and no one seems to know how to get a hold of VUMA REACH. It's been two weeks now. I just want you to come and take out the router and the line since I clearly cannot get a service from you.