Vuma Reach Incompetences!

The 1 star isn’t even worth the frustration I experienced with Vuma Reach. A local agent placed an order for our installation on our behalf through Supersonic to which we proceeded to make payment on Friday 30 October 2020. We immediately got a call that the installation will be done on Monday 02 November 2020 at 13:00, the technical team got to my location on time and as soon as they discovered that this is a complex apartment setting they asked if a meter was install, unaware that a meter had to be installed 1st prior to FTTH from the allocated street pole the technicians consulted with their team leader on the phone and all was explained to me. The local agent that assisted with the request was WELL aware of the residential setting and that there would be multiple users but did not KNOW that a meter installation had to be made! Vuma needs to give FULL training to their agents to eliminate frustrations for potential customers. The issue is yet to be resolved and yet other arrangements have to be made for the technical team to come and make installations. This type of setback is not appreciated even for people living in townships we deserve outstanding service.