Vuma reach has horrible turn around times slow and not helpful.

Good evening

I needed help with upgrading my package, since Friday morning I have been begging ,pleading and crying for supersonic to help me do this.

I work from home, i need my internet package to be upgraded, however this is so not on, such a simple request cannot be done by your company when supersonic escalated this internally, how hard can it be to cancel a link and create a new link for me to pay the new package, on top of that you guys have your own sweet time doing the activations.

As i stated in hello peter before I am almost 9 months pregnant, i cannot deal with stress and *********** people. I am now at risk of losing my job if this is not completed by 10am Monday. I am a single mother and if i do lose my job I will take things further. Customer care is rude and not helpful I always need a case nr which Supersonic does not provide. I want this sorted between your company and Supersonic ,if I have to lose my job due to horrible internet connection I will most definitely hold this company accountable.