Vuma reach/ flycool

On the 23August 2021 a consultant elmie abdie from vuma reach contacted me on whatsapp to let me know that fibre is going live and if I'm interested in installing fibre as I have shown interest in it. I told the consultant that I am interested and would like the R389 package from flycool. My details was processed and then was told to pay the R389 through easypay. On the 25August 2021 I paid and sent my proof of payment to consultant. I was told the installers would contact me with installation dates. On the 28August 2021 I contacted consultant to find out when installers would contact me and was told to check my email. On the 31 August I once again contactacted consultant to let her know that I received no email. It one week later and still no contact from flycool with installation dates. I am very dissatisfied with their lack of professionalism and bad service.