Vuma reach bad service

I logged a complaint on the 21st January 2025 regarding my line(wi-fi router) not working and I was told I should wait 24 hours for the feedback

But to this date, there has been no tangible response from Vuma reach team No technician or whatsoever that have been sent to come and fix the router and get me connected as I have made payments already

It’s soo frustrating,my kids can’t even access internet for school work but the Wi-Fi has been paid

So disappointed with your service

I have been calling Vodacom as it is my service provider but nothing have been done

All I want is my money back now immediately