Vuma Fibre Reach "unreliable" connection and pathetic customer service.

I've received terrible and rude service from this company and particularly a senior manager by the name of Tumishong. I subscribed to Supersonic through Vuma Reach in 18 July 2020. Few weeks after, I received a 'surprising' message on my phone from Supersonic with a voucher number I must use to effect payment to recharge my fibre voucher. Surprising because it was on the 6th August 2020, few weeks before my voucher actually expired. On the 7th I duly effected payment at a Pick n Pay outlet in Vosloorus. On the 18th August 2020, 11 days after I made a payment, my service was disconnected without notice nor justification. Upon lodging a query, 24 hours after lodging my first query, to be precise, I was told my voucher had expired and had to effect payment. I ran around like a headless chicken, during the lockdown with its ques, first going to get a bank statement to prove payment as I had lost the original receipt. They rejected the bank statement and I ran again to Pick n Pay to request a reprint of the receipt. Which Pick n Pay promptly and efficiently provided. It took another 24hours and another useless trip to their Vosloorus offices to be told that I had mistakenly paid to a wrong address thus my fault and somehow I must sort it. Upon screaming, threatening and going to Facebook that they finally listened to me that the was no way I would make a mistake as I used the voucher number sent to my phone to make payment. If there's any mistake, the mistake is on their part. On the 21st August I was further frustrated by a senior manager at VUMA responsible for the Vosloorus offices who rudely and deliberately ignored all my calls and blue ticked all my WhatsApp messages and ignored them. I'm not surprised they have such pathetic services, their managers think they're better than their customers.

I'll this afternoon, after receiving legal advice, 6 days after I lodged my first query and having received no joy let alone reliable feedback except for being ignored, loosing income, being inconvenienced and emotional trauma I've suffered as a result of their terrible and pathetic service.

Shame on you VUMA REACH/ SUPERSONIC/ SPECIAL MANAGER TUMISHONG....SHAME ON YOU!!!