VUMA equals WORST SERVICE

WORST FIBRE PROVIDER EVER!

Since Thursday evening 6th Feb 2025 i have been without internet due to a fault on the VUMA line. Afrihost cannot help me as they are my ISP. VUMA says that they cannot see to it as they are siting security issues. Bearing in mind that when they installed the fibre they never sited security as an issue. i called them multiple times and guaranteed their safety. I also suggested that they send in escorts with them, their last call they said that no security company is willing to escort them(what a joke). We have various services working in our area including cleaners, electrical workers, general maintenance and ambulance services who work without security escorts. Even the ATMs get serviced with minimal to no security. Their help line assistants are of no use, very rude and abrupt(i have recordings).

My household runs on internet - TV, work, homework. I am unable to do my work and my kids are falling behind with their school work because they have online work that they need to complete.

This has been an absolute mess up by VUMA from start to finish. I have given them solutions and they refuse to take them. They take my money and refuse to do what I am owed.

I DO NOT and WILL not recommend VUMA to anyone, now or in future.