Vuma Billed me for cancelled prepaid plan

Ai mara, at the beginning of August I asked you guys to cancel my fibre, and I was assured that it would be cancelled at month-end. Despite that, I’ve now been charged for September.

I paid for August back in July, and I specifically requested the cancellation well in advance. I’ve sent numerous emails, made several calls, and even escalated this through Vodacom, yet the service was still not cancelled.

This is not right. I should not be charged for a service I asked to have cancelled. I urgently request that my September payment be refunded today, please. I have been patient and have followed up repeatedly, and I really need this resolved now.