Vuma and Mweb Pathetic Service

Our fibre was installed on the 30th August 2021 (Monday). We still had our Rain contract active so we used it until the 31st August 2021. On the 31st August 2021, I decided to test the Fibre that was Installed by Vuma and I encountered connection problems where things I search will just load whole time then I contacted Mweb who is our Internet Service Provider and at the beginning of the contract it was stated that we have to log all queries through Mweb. The consultant told me to put the router on and off then select "forget" on the network name in order to re-inserted the password again which worked for that moment but once I was done on the line I still had issues. On 1 September 2021, I called Mweb again informing them that when we connected to the internet it would say "Connected (no Internet) " our voice notes and pictures can't download when we receive or send then I put the router off and on again then I couldn't even pick up the name of the router so the Mweb consultant said he would escalate it to Vuma which then sent me an SMS at 16:23pm with my login details. On 2 September 2021, I called again because I had the same issue, I couldn't access my work emails and attachements, download voice notes or pictures and I had a training session on MS Teams which got cut off because of network issues. Everyday when I call I must hear it will be escalated and I had enough. On 6 and 7 September 2021, I called Mweb again with the same issues and its like no one takes me serious. I have to buy data every time in order to do my work but I paid upfront for this fibre which I am basically wasting money on as it gives us issues every day. I really had enough of this service, my money was good enough and promises was made on the Vuma pamphlet but none of those promises are fulfilled. No one even came out to check if everything was installed properly or try and figure out what the problem is. I have pictures and screenshots of the problems I have encountered since the fibre was installed. Every day it gets escalated but nothing happens and I had enough. I am gatvol of this pathetic service that I am getting from both Mweb and Vuma.