Very poor service

My fibre connection have been down since 08h00 this morning (16 October 2021).

I have logged a call via my ISP (mweb). According to them they have logged the call with VUMA REACH. A red light is blinking by LOS on my router.

Up until now no technician came to assist me.

At 11h00 VUMA Reach technicians were in my road. When I asked to assist me as well they advised that they have been dispatched to 28 Inspan Road and not 24 Inspan Road Bellville South.

I have experienced LOS twice now in a week and a half.

There is no customer support or technical support service contact details that customers can contact.

I regret signing up for FIBRE from Vuma reach.

Very poor service