Very dissatisfied

I am so disappointed, I changed my service provider to use you guys, the guys who installed our wifi did a very poor job and it fell from where they hung it, the wifi has been down since last Saturday and we have been trying to get help since then, everyday our hours to getting help keeps increasing and the agents are useless with telling us what's happening, but guess what? They still debited a premium for the month with no service delivery! This is really so irritating