Trash

If I could give zero stars, I would.

I made a payment using the account number provided on my invoice, only to be told afterward that it was the wrong account number. How can a customer be expected to verify payment details when they are supp**** directly by MWEB and vuma reach?

Instead of taking responsibility for their mistake, MWEB disconnected my service and informed me that I must wait for a refund before making another payment via a payment link to have my service restored. In other words, I am being inconvenienced and penalized for an error that was entirely on MWEB’s and vuma reachside.

The lack of accountability, poor communication, and complete disregard for the customer experience is unacceptable. I have spent valuable time trying to resolve an issue that should never have existed in the first place.

This has been one of the most frustrating customer service experiences I have ever encountered. MWEB’s handling of this matter has been nothing short of shocking, and I would strongly caution others to think twice before signing up for their services.