They are ******* *****ing my money and refusing to credit me

My wifi is off for a collective of 8days since last week Thursday I spend R2000 ****ing rand with them every month and they just told me I must just wait till they fix the problem and they won’t credit me I must just wait till it’s back on I want my credit they just want money they don’t give a **** about their clients at all they are ******* *****ing my money and refusing to vmcredit and my Wi-Fi is still off