The worst possible start to signing up a new service with Vumareach and paying for it

I have signed up with Vumareach for Fibre December last year, they were super impressive in completing the installation within 3 days on the 23rd of December with which I was really excited about. The technicians that came out was super friendly and completed the install in no time, they even logged a call with Vumareach Civil team to come and complete or activate the unit in the road. Since i have been struggling to get feedback from them and they do not provide proper feedback to WebAfrica on time which means they are in the firing line everytime i need to get feedback, However i do feel sorry for WebAfrica because their hands are tied i do feel that somewhere along the lines someone is miscommunicating or not providing feedback to each other on time. VumaReach is not able to send technicians out to our area but WebAfrica can have technicians out in our area to do work, i am baffled by this statement. I need to know what is going on seeing that money was paid for a service to be installed that is supposedly live in our area but also not live at the same time. Someone is making money from False advertising and the unsuspecting clients who signs up ends up paying the monthly fee and then VumaReach is no where to be found. How can you call that customer service, collecting money from their clients for no services delivered. This is a joke seriously conning hard working people out of their money, I demand Vumareach management to contact me to resolve this matter urgently