Service extremely slow

I pay my Fibre account every month but most of the time I am not connected. I complain via Afrihost but don't get anywhere. Apparently I have two IP addresses that's why I am unable to connect to DSTV and Twitter from my mobile Device. Complain and complain but not getting any assistance. The other day, I requested assistance via their website and the agent simply told me that I needed to upgrade. How and why if it was working fine few months after ins. Reference numbers given,821980, 817370,791169. One thing that makes me extremely mad is that, with all the reference numbers they have come pay day they will take the full amount. I don't think Vuma Reach is ready to be a provider of Fibre.