Sadv a failure of a company

I am writing to ask why is hello Peter tolerating a huge failure of a company like this?

I need to upgrade my line but no response. I have been without wifi for the pass 8 days because they say I need to cancel the old line before upgrading. I work from home and now I can't because no wifi.

I chat to them on WhatsApp and they leave the chat instantly. Agent shakir

My next step is the ombudsman in order to assist.

They were to quick to enter the Fibre game not knowing the weight will be to heavy.