Refund

I have been using Vuma fibre for over a year now , under supersonic agents, not every month you have money to purchase the line of data, well on the 29july 2022 I paid R790-00which was suppose to last me for 56days, single voucher is R395-00, on the 25/26 August 2022 my line of data was cut off at 00:00 which by that time I was busy with work online , interrupted me and ended up not submitting my line of work , which this is not the first time I have been experiencing such poor service , what kind of business doesn’t have their own call centre if you have query to do , well since supersonic agents told me that I made double payment and they can’t assist me with refund but Vuma has do refund me , I have no feedback from Vuma and was told will be refunded within 7-21 days . Supersonic agents had to see from the system that I’m actually owed 3 times. I fail to understand why is Vuma not refunding me ?on the 30th August 2022 supersonic agent advised me to purchase another so I can have connection and Vuma offices will refund me ,while busy making queries after making a purchase it’s then being told about the duration of 7-21days . Please see reference number for your refund case CAS-749366-Z9D4R1. Here’s my supersonic id- S*** I am very disappointed cause they are running their business like a ****a shop. I want to cancel their services immediately i retrieve my refund and also will never recommend anyone to them , my neighborhood almost 40 percent of them installed it cause they saw mine first and I recommended it to them ,I regret the day