Payment Prompt

I am really disappointed in vuma, I have been a customer since 2021 and I have never experienced such a service, Mweb did not debit my account for Vuma fibre, no prompt message was sent for me to make a payment and usually i get a prompt, when I go into my account it shows that my router was cancelled, for what I do not know, so now I was advised that they placing a new order for me i dont understand why, I am very disappointed in their service I am also thinking of cancelling and subscribe for a better provider.