Pathetic Service from Vuma Reach

On the 25th April 2021 @10am , I bought a voucher for fibre and once u purchase a voucher it automatically updates. On the 25th @11am it did not update an i cool ideas who advised me that Vuma Reach department is closed on Sundays. On Monday 26th April 2021@ 8am i called and spoke to a lady Lydia who advised me that there is a problem an it will take 24hrs to fix an they will call me back. On the 27th April 2021 10am no one returned my call and i called again an spoke to Fifi who advised me the same thing an that a team leader will call me back as per my request. Team leader called bak and advised me that they cant get hold of vuma reach an they aware there is a problem but they will calll me back

today 28th April still nothing my fibre is still not activated after 4days> i cant even do my work and my bosses are breathing down my neck

This is pathetic service as i pay in time and the full amount