not so happy customer

I moved in into a new rental space. then I app**** for Vuma. when they say I mast send my personal details they then allocated my funds in Cap town and I stay in Soweto?? which I had to pay before they come and install. before I made a payment they have been sending me numerous emails and messages for me to make a payment. Which was on the 27th of April 2024. no one is communicating with me I am the one who must always ask them about the way forward then I resorted for a refund. which m now taken from one pillar to another. they told me they send through my refund on the 12th of June and I was told refunds takes about 10-15 working days. when I now do a follow-up I am told it failed so I will only get my refund after 30 working days. this is totally an acceptable and I regret putting my money in this ***********'s company. pay back my money