not so happy customer

I am writing to express my extreme dissatisfaction with the consistently poor service I have been receiving from Vuma Reach and the PayFast payment system. This ongoing issue has caused me immense inconvenience and frustration.

Month after month, I encounter problems with my Vuma Reach internet connection due to payment failures through PayFast. Despite numerous attempts to rectify the situation, the problem persists, leaving me without essential internet service for extended periods.

it's funny that no one can help, and no one know when this will be resolved

[07:04, 02/08/2024] TD: Hello [07:05, 02/08/2024] Afrihost: Hi there - we can't wait to help you out!

Your WhatsApp Helper (who you can rest assured is a trained and friendly real-life human) is getting lined up and will help you out as soon as they can.

In the mean time you can help us to help you better by sending us your ID Number (and Afrihost Account Number if you have it handy)

Thanks for your patience! [07:05, 02/08/2024] Afrihost: Sometimes - usually if we have lots of clients needing us all at once - it takes us a little longer than we'd like to get a WhatsApp helper chatting to you.

Sorry about the wait but did you know that our comprehensive Help Centre may have the solution you're looking for?

Please feel free to have a look while you wait.

https://help.afrihost.com [07:05, 02/08/2024] Afrihost: Thanks for your patience!

My name is Ompha M and it'll be my pleasure to help you out today. [07:05, 02/08/2024] Afrihost: We'd love to chat, but if at any time you don't need our help any more, please reply with CLOSE and we'll end this chat. We promise we wont take it personally.

Alternatively, please wait and we'll connect you to our next available WhatsApp Helper. [07:05, 02/08/2024] TD: Can you please re run the debit please [07:06, 02/08/2024] TD: My card was temporarily locked [07:06, 02/08/2024] Afrihost: Hi, Could you kindly provide me with your Afrihost account number, Id number OR email address so I can locate your account. [07:06, 02/08/2024] TD: *** [07:07, 02/08/2024] Afrihost: Thank you, Could you kindly give me a moment to locate your account and I will revert back to you. [07:08, 02/08/2024] TD: Ok [07:08, 02/08/2024] Afrihost: Thank you [07:14, 02/08/2024] Afrihost: Are you still there? [07:16, 02/08/2024] TD: Yes [07:19, 02/08/2024] TD: Are you there [07:20, 02/08/2024] Afrihost: Yes, thank you [07:20, 02/08/2024] Afrihost: Unfortunately, we are having an issue retrying the payments. We should be able to retry later. We sincerely apologize for the inconvenience caused. [07:21, 02/08/2024] TD: And how about if I update the card [07:22, 02/08/2024] TD: Can you restore the internet [07:22, 02/08/2024] Afrihost: You can update the card on Payfast. We will retry the payment when the issue has been resolved to get you connected [07:24, 02/08/2024] TD: What if the issue take the whole day [07:25, 02/08/2024] TD: Does it mean I will not have internet for the whole day [07:27, 02/08/2024] Afrihost: Unfortunately, you won't have internet until it has been resolved [07:29, 02/08/2024] TD: How can I escalate this I have been having the same issues every month [07:30, 02/08/2024] TD: Can I have a reference for this please [07:30, 02/08/2024] Afrihost: Vuma and Payfast is working on getting a permanent solution for this issue. We sincerely apologize for the inconvenience caused. [07:32, 02/08/2024] Afrihost: Unfortunately, there is no reference id/number [07:32, 02/08/2024] TD: So there is no [07:33, 02/08/2024] TD: What should I do now [07:34, 02/08/2024] Afrihost: There is nothing you can do [07:35, 02/08/2024] TD: Can you please try again please [07:35, 02/08/2024] TD: My work depends on the internet [07:39, 02/08/2024] Afrihost: I understand that you need this for work, however, the retry of payment is not working currently [07:43, 02/08/2024] TD: Can you please advise on what u should do please [07:43, 02/08/2024] Afrihost: Unfortunately, we have to wait [07:49, 02/08/2024] Afrihost: Are you still there? [07:49, 02/08/2024] TD: Yes [07:49, 02/08/2024] TD: Do you want to help [07:49, 02/08/2024] TD: Or you still can’t help [07:49, 02/08/2024] Afrihost: Thank you, Is there anything else I may advise or assist you with at the moment? [07:52, 02/08/2024] TD: Can you please restore my internet connection please [07:52, 02/08/2024] TD: Or it’s still not working [07:53, 02/08/2024] Afrihost: I'm sorry, it's still not working [07:54, 02/08/2024] TD: Do you have an eta for this issue ? [07:55, 02/08/2024] Afrihost: Not yet [08:01, 02/08/2024] Afrihost: Are you still there? [08:02, 02/08/2024] TD: yes [08:02, 02/08/2024] TD: Do you want to help ?