More of a complaint than a compliment

So I forgot to fund my bank account in order for you guys to be able to debit said bank account on the 26th (Entirely my fault).

Nonetheless, I called on the same day from my cellphone number; *** at 11:05AM and spoke to agent 1 (forgot her name, apologies).

She assisted with sending me a card update link via SMS. Which seemed to work because I received confirmation that the card details were updated, yet, the actual monthly subscription amount did not go through.

I called again on the 27th from the same number @ 09:32 / 09:26 / 09:19. I spoke to Romano on the 1st call and he tried to assist by re-sending the link via email but failed. Then, he shared his email address with me via SMS so that I could reply and confirm after a short while whether I had received the updated link or not. The link was not received, I emailed him of this fact, and well, zero response.

What really ****es me off is the blatant call avoidance that I experienced on the 2nd call. 5 minutes of absolute silence. No hello, no how are you, no please hold on, no I will be with you shortly, just people laughing in the background having the time of their life 🤷♂️

That's pretty ****ed up.

3rd call was with the sales department. I was told to contact the support department for assistance (after I was told by the support department to contact sales form the 1st call)

Anyways, that was too much torture for one day so I called again on the 28th and thank the good Lord for the lady I spoke to (again apologies, I forgot her name). She was efficient, competent, patient and resolved my query painlessly so...