LI
Lucille I

1 reviews | Active since May 2016

06 Aug 2021, 17:25

INCOMPETENCY PERSONIFIED!! THANK YOU VUMATEL AND AFRIHOST

I, initially made a payment with my credit card when I signed up, which loaded to PayFast.

Then, I learnt that I needed to load banking details onto PayFast, but they were still returned with Unsuccessful Payment.

Then, I pleaded for banking details to pay it with, and was finally furnished that yesterday, and was told to make a payment to it, which I did.

TODAY, YOU ARE TELLING ME THAT I SHOULDN'T HAVE PAID IT INTO THAT ACCOUNT, AND THAT I NOW HAVE TO RE-ALLOCATE IT?

WOULD YOU ASK YOUR CEO'S TO DO THIS? HOW DO YOU THINK THEY'LL RESPOND IF SERVICES WERE NOT DOING WHAT THEY WERE SUPPOSED TO!!

IF I AM REPEATEDLY SAYING THAT I CANNOT UPLOAD MY DETAILS SUCCESSFULLY ONTO PAYFAST, THEN WHY INSIST THAT I DO THE EXACT SAME, WITHOUT IT BEARING ANY FRUIT!!

Do you think I have the luxury of time during the day, with the demanding job I have, ensuring that my UK-BASED clients are satisfied with the CUSTOMER-CENTRIC approach THEY ARE PAYING FOR!!

Completely PATHETIC!

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