horrible servive

I have been dealing with vuma reach for weeks now regarding the mitchells fibre I app**** for through mweb. The last person I spoke to I thought was very helpful, but I was wrong. When I spoke to him he advised that my original order has been canceled, but no new order was set up in its place as I was advised.

He then assured me that he would remove the original order from the cancelation list so that I would not have to try and contact mweb again to do a new order yet again, and that I would be contacted in 24 hours to set up a date. giving him the benefit of the doubt, I waited almost 2 weeks, only to call back today and be told the order is still cancelled. As someone who works in customer service, this is completely unacceptable. I will spread the word and ensure no one I know will ever use your services as you think nothing of your customers.