Frustrating and Unresolved WiFi Disconnection Issue with Vuma Reach

I missed my debit order payment with Vuma Reach but quickly made the payment to rectify the situation. I was reconnected for just 2 hours before being disconnected again. I called customer service to find out what was happening and was told that my account had been suspended due to the missed debit order payment. They assured me that a new agreement would be created to ensure my continuous connection and that I should send proof of payment (POP). Once received, they promised I would be reconnected immediately.

However, that didn't happen. I called again and was told to wait 24 hours. It’s now day 5, and I still haven't been reconnected. The advisor I spoke to couldn't give me a clear answer, and I was disconnected. No one called me back. I’ve called several times since then, but my calls aren't going through. Even the head office number isn't working.

It's a mission just to reach an advisor. I got stuck in a loop for over 5 minutes, repeatedly prompted to enter my details (ID number or phone number), but their system never recognizes my information. This experience has been incredibly frustrating and disappointing. I'm still stuck with no WiFi and no solution to the problem.