********** AND HOPELESS

I HAVE TRIED TO INSTALL WIFI WHERE I STAY AND THE AGENTS INSIATED I ALREADY HAVE ONE INSTALLED, I HAD THEM COME OUT TO CHECK I HAD TO KEEP SENDING MY PROOF OF RESIDENCE TO THEM AS WELL AS PIN MY LOCATION.THEY SENT ME A SCREEN SHOT WITH THE LADIES NAME WHO INSTALLED WIFI ITS MY ADDRESS BUT THE LADY ACTUALLY STAYS ACROSS FROM MY HOUSE.I HAVE BEEN TRYING FOR OVER WEEK TO RESLOVE THIS AND NOW THEY STILL HAVENT SORTED IT OUT.I WANT TO INSTALL WIFI BUT SOMEONE ELSE HAS USED MY ADDRESS THEY ARE HOPELESS AND NOW THE GUY I DEALT WITH DOESNT WORK THERE ANYMORE.I HAVE TO KEEP SENDING PROOF OF ADDRESS SO HOW DID THEY INSTALL AT ANOTHER HOUSE WITH MY ADDRESS NOW I CANT GET FIBRE THEY DONT EVEN WANT TO HELP