Fibre Fault

I have been sitting without connection for over 4 days, I have logged a call on the connection fault with no success of my connection being fixed. I have to be one following up with them and they do not keep me updated. I am working from home and this is turning out to be a nightmare , I have spent over R500 so I can work. Their service is pathetic , come tomorrow, they will be the first to debit my account. Can I have someone come check the issue as promised yesterday already. I am working at a loss here.