Extremely bad service. Never choose Vuma

I am absolutely furious and extremely disappointed with the level of service I have received from Vuma.

Your service has been completely unacceptable, and it is becoming very clear that Vuma has absolutely no regard for its customers or the inconvenience you are causing them. I have now been waiting three full days for a technician, only to be told that the appointment has been rescheduled for a second time.

How is this acceptable? I have made myself available and waited around for your technician, only for Vuma to repeatedly change the appointment and waste my time. Customers have jobs, responsibilities and lives to attend to — our time is not worthless.

What makes this even more frustrating is the complete lack of urgency and accountability from Vuma. I am paying for a service that I expect to work, and when there is a problem, I expect it to be resolved within a reasonable amount of time. Instead, I am being left waiting for days with no proper resolution.

This is an unacceptable way to treat paying customers. I expect this matter to be escalated immediately and for a technician to actually arrive as promised, rather than Vuma simply rescheduling the appointment again.

I am extremely unhappy with Vuma's service and customer support, and I expect a proper explanation for these repeated delays and a resolution without any further excuses or rescheduling.