Dissatisfied Customer

I had placed a order via cool ideas for fibre by my parents home, the Tuesday 19th March 2024 i received a call from Vumatel for an appointment Wednesday 4pm. i arrived home early to assist my parents (should someone come on time), no vehicle has pitched or contacted me as to why they are not going to make the set time. I contacted Vuma on the initial number they called me to find out what the issue is and according to them, there was Technicians and they couldn't assist my parents as there was no live wire. It was advised that i contact cool ideas for a refund.

I had contacted cool ideas, only for them to inform me that the application was not cancelled by vumatel and that someone will contact me to book an appointment. Mind you i had exhausted my airtime of holding on the line for answers.

Few days went by, and no contact from anyone. I then called Cool ideas again on 25th March 2024 only for them to tell me to wait for a call from vumatel/vuma reach. i then decided to contact vumatel, waited long on a line only to have the line disconnected. I returned the call, and a lady told me someone is going to contact me as the Installation team is in a meeting. It is few hours later, am i suppose to assume that they still in a meeting because customer service sucks!!!!!