Day 2 network outage, 0 COMMUNICATION. Telling me you don’t care about your clients

My WIFI has been off since 02/12/2024 00:00 Afrihost, Vuma reach NO COMMUNICATION whatsoever from your customer service team, called in yesterday midday only to be told there’s a network outage technicians are onsite. It’s the 03/12/2024, fibre is still down No COMMUNICATION to advise we still working on the issue, the potential T/O are likely … NOTHING! On the 1st of every month you want your $$ so I need to pay for a service I’m not getting, you can’t even send a mass email informing your clients to make alternative arrangements. People are working from home and dependant on their WiFi, of course asking to speak to a supervisor is useless because a supervisor is never available! Only reason I asked to speak to one is so S/he can keep me up to date cause I know no agent is gonna keep us up to progress with regards to the issue if they even cutting me off while I’m speaking!!!!

This service is pathetic and that’s why we can’t write on your FB page because you trying to paint an untrue picture !!!

For the frustration caused I would give you 0 stars but hello Peter doesn’t allow 0