Bad Service Delivery

I app**** for Fibre with Mweb after making.prepayment it took 10 working.day for the subcontracting installer to arrive upon arrival the guy named Grant told the 2nd person this is a long job and came up with excuses and told me there is 5 vehicles in the area I need to contact the vuma office to send out another team.Its easy to take people's money but when it comes to doing the installation there's excuses.