Bad service

Title: Vuma Reach is taking too long to resolve my internet problem

I am extremely frustrated with the way my internet fault is being handled.

I have been without a Wi-Fi connection for almost two weeks. Mweb has escalated the matter to Vuma Reach, and I understand that they are waiting for a response. However, the process is taking far too long, and I am still left without a working internet connection.

I was also contacted and promised that technicians would come to install a new router, but the technicians never came back as promised. I have continued following up, yet I am still being sent back and forth between the service provider and the network team.

My complaint reference number is MWP ***0.

This is unacceptable. I need Vuma Reach to urgently investigate the fault, communicate clearly with Mweb, and provide a proper update and a realistic timeframe for resolving the problem.

Customers should not have to keep chasing companies for a service they are paying for.

Please can Vuma Reach take ownership of this matter and resolve it urgently.