Bad call center service

Vuma and Vodacom consultants they don't know what they doing. My debit order didn't go through due to card details changing now they can't or unable to send me payment link, because of systems issues or systems not allowing them and they send me pillar to pillar for almost 5 Days their service is very bad as they selling something they don't understand themselves... I even told them if they cannot help I rather find another fibre provider.we need a trusted fibre infrastructure in South Africa.