⚠️ Think twice before signing up with Vukela Connect

⚠️ Think twice before signing up with Vukela Connect

I would strongly caution anyone considering Vukela Connect as an internet service provider to first look at the level of customer service and support they provide.

My experience has been extremely frustrating. The internet service would repeatedly stop working around 17:00–18:00, which was particularly problematic because that is when I would get home and often need to work overtime. I contacted Vukela Connect several times by phone and also raised my complaints in writing, but I did not receive satisfactory assistance or a lasting solution.

Despite repeatedly reporting the service problems, the issue remained unresolved. My connection was subsequently disconnected even though I had made a payment on 30 July 2026.

When I contacted Vukela about the disconnection, I was initially told that I allegedly owed R50, which I disputed. I did not receive a proper formal explanation or account reconciliation following my dispute.

I have now suddenly received correspondence stating that I owe R99 and threatening that the matter may be reported to credit bureaus. What concerns me most is that an alleged balance dating back to November 2025 was apparently not properly communicated to me when I was repeatedly contacting them about my service problems.

I also understand that there was no signed agreement between myself and Vukela Connect, and I have requested that they provide the contractual basis for the alleged amount and any proposed credit-bureau reporting.

At this stage, I am willing to settle the R99 simply to resolve the matter and terminate the service, but my experience with Vukela Connect has left me extremely dissatisfied.

My biggest concern is not even the R99. It is the lack of customer support, unresolved service interruptions, poor communication and the manner in which the account issue has been handled.

My advice to potential customers:

Think carefully before signing up with Vukela Connect. If you experience service problems, make sure you keep records of every call, email, payment and complaint. Don't assume that reporting the problem will result in it being properly resolved.

Based on my personal experience, I would not recommend Vukela Connect and will not be continuing with their services.

I hope Vukela Connect uses this complaint as an opportunity to improve its customer service, communication and technical support for existing and future customers.