No service rendered and dont want to refund me

The most awful experience of service received from this company from sales guy to the agent. The sales person called me on the 7th day telling me that the document sent to him for my application was not clear.He requested that I send again because of the new vetting system that cannot verify due to poor quality of the document.At the time I am waiting for them to installing because of the turn around time is 7 to 10 days.Which I had told him that it's too long and that the unit we have moved to already has the device shouldn't that shorten the turn around time and No was the answer. The agent now calls me today after 14 days telling me that my payment has just been allocated.Imagine I am waiting for a call to arrange a date no ....couldn't even let her finish.As she blankly said I am getting angry at the wrong person and I am being rude.I have been requesting for refund and today I am being informed that there's a no refund policy.I was not informed about that firstly and in addiction I want them as a service provider. I dont have any equipment nor have they performed any labour but there's no refund policy. I am telling you the jungle is more organised than this company. I am very upset and in disbelief that they are just going to ***** my R269 just like that. I dont want their services anymore.I am struggling with them now with their bad service. What will happen in the coming future,should I experience any short comings with their network.

Horrible service not maintaining good relations with potential new client.They are sole providers for the entire complex which is managed by Natrent. HENCE the extreme bad service.