Worst travel experience ever

Before we booked the Lesotho trip I specifically asked for the hotel details, so that I could book with a group staying close to AfriSki. They sent pictures of a hotel that was close to Afriski. When we were on the trip we ended up staying at a hotel that was 5 hours away. The people who were tasked to guide the trip did not handle conflicts among people well. They did not communicate timelines with us clearly. At one point the bus was stuck on the side of the road. Then only later when they realised we missed the hotel dinner - they tell us to get our own meals. I had no issue with getting my own meal but because we were part of a large group we had to wait a long time for our food. When we eventually got our food we were blamed for being late.

We spent more time in the bus and on the road than on any of the activities were supposed to be doing. From the numbers we had I think they overbooked the trip to the point that they had more people than they could manage. It was an awful experience and I would not recommend them to anyone I know.