Zero stars

I wish there was a 'zero star' button.I ordered a replacement on 20/12/2024. Open serve instals and reconnects almost 40 days later. I had connection for 2 days then had it suspended. I called the call centre and waited 15 minutes on the line only for the agent to tell me that there's nothing she can do about it. The service is below par and I know that I'm not a difficult client