Zero /Non-existent Customer Service by VoX

Been with Vox just over a year now and have no option but to look at other ISPs...this is the 2nd time I needed support..I let it go 1st time...I have heard it now.

Been sitting without connectivity from Friday 5th Feb @ abt 18h00..between then and yesterday I spoke to 3 different techincal support personnel..after I had to make those 3 calls.

The 1st two technical support guys promised to call me as they were waiting for email feedback from.evotel..the last guy I spoke to told me evotel technicians do not work weekends..which means the 1st two guys **** to say they are waiting for a time technician will be sent by evotel...so I went on facebook and contacted Evotel..who in turn told me their technicians do work weekends but will come if they can as they have an SLA..instead evotel created new ticket...I went really mad.

Up until now..The ISP am paying (VoX) has been mum..no update no call back nothing..unless I call I will never get an update...juat like I had to call and equest for my ticket to be sms'd to me...

No matter what happens..communication and updates on tickets logged are key to me..VOX does not know that...that is hiow non-existent their customer service is.

I am done with Vox..time to look at a new ISP who can at least communicate with me without having to call them...as you can track tickets progress on your dashborad

By the way..am still without connectivity...its work tomorrow and my son does online Varsity.studies..nice one Vox..very nice..totally annoyed.