ZERO for customer and account service

I would not recommend anyone uses Vox. Their customer service is non existent and they don't even have the decency to return phone calls not matter what support or help desk you log a call with. They charged my business an extra months of fees after the contract had been cancelled and never responded to any of my attempts to try resolve. Instead they just handed the account for collection and tried to list my business.

Shocking service from a big company that just wants to force smaller businesses or consumers to pay for services not rendered. When i tried to raise this with the accounts department, i was told to raise this with sales who told me they have no authority and referred to me another person and yet it never got resolved. They eventually wore me down by no-one responding and I paid the erroneous invoice to try get some resolution. I ddi however do this on condition that they write off the 3yrs of interest (yes, that is how long it has taken to try get some resolution) but now VOX refuses to write off the interest.

SO, if you are considering VOX I would VERY STRONGLY recommend that you do not use them. Plenty other suppliers to consider.