Zero customer service

I reported that my internet was down on the 13th of April at 22:33. As of 19:27 on the 15th of April my internet is still down and the only report back I have received was at 07:00 on the 15th of April. I have to keep phoning VOX and Frogfoot to get updates and they still can't say how long it will take them to fix 1 breakage in the line