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Alain S

1 reviews | Active since Mar 2009

23 Feb 2025, 09:40

ZERO CUSTOMER SERVICE !!!!

I have been complaing to Vox since 4th November 2024 with issues with their portal. Eventually on the 21st January 2025, I was told this was resolved. I tried to login on the 18th of February 2025 and was unable to. I emailed Vox 3 times since then and they have still not bothered to reply to my emails. Why do I continously need to beg for service ????

0
Replies (5)
Vox Telecom
Vox Telecom's reply23 Feb 2025, 09:56
Official
Good day Alain. 

Thank you for your review. 

We have escalated the query to our support team. They will contact you to advise further. 

Regards
Vox Team. 
AS
Alain S's update24 Feb 2025, 12:22
Reviewer Update
Hi

When can I expect a reply from the support team ?
Vox Telecom
Vox Telecom's reply24 Feb 2025, 12:29
Official
They are attending to your query and will contact you to advise further. 
Vox Telecom
Vox Telecom's reply26 Feb 2025, 07:17
Official
Good day, Alain 
  
 Thank you for your patience whilst this matter was being investigated. 

 Kindly note that the response management  has sent correspondence to you pertaining to your complaint.
We have received confirmation that the log inn issue was resolved again, However should you require any further assistance, 
please do not hesitate to contact us directly so we may assist promptly.

Regards
Vox
AS
Alain S's update26 Feb 2025, 08:32
Reviewer Update
Hi

Yes, eventually I got a reply from a Manager after complaining since 4th Novemner 2024.

Thank you