MS
Mark S
1 reviews | Active since Nov 2022
09 Aug 2023, 15:59
Zero Customer service
Terrible customer service. I actually WANT to UPGRADE and add some gadgets, but trying to get someone to assist me with that is useless, its like they dont even care about more business...
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
09 Aug 2023, 16:16Good day Mark S,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
Vox Telecom's reply09 Aug 2023, 16:16
Official
Good day Mark S,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
Vox Telecom's replyOfficial
14 Aug 2023, 13:30 Good day Mark S,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the onsite support team, demonstrated deco extenders and tested the speeds throughout the house.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the onsite support team, demonstrated deco extenders and tested the speeds throughout the house.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply14 Aug 2023, 13:30
Official
Good day Mark S,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the onsite support team, demonstrated deco extenders and tested the speeds throughout the house.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the onsite support team, demonstrated deco extenders and tested the speeds throughout the house.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox